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Microsoft Dynamics 365 customer engagement Online Deployment

Question No: 1 – (Topic 1)

Which two versions of Microsoft Dynamics CRM require an upgrade in order to use the Dynamics 365 for phones app? Each correct answer presents a complete solution

  1. Microsoft Dynamics CRM 2016 SP 1 Online

  2. Microsoft Dynamics CRM 2016 On-Premises

  3. CRM 2015 Update 1 On-Premises

  4. Microsoft Dynamics CRM 2015 Online

Answer: C,D

Question No: 2 – (Topic 1)

You are a system administrator for an organization with a Microsoft Dynamics 365 deployment (hosted in a European data center) and Active Directory Federated Services on-premises. Your organization acquires a new company in the US that is using Microsoft Dynamics 365 Online in its own tenant

The US company can continue to use their Microsoft Dynamics 365 Online instance as is. All users need to be on the European Active Directory, but they need to use an instance close to them.

What should you do?

  1. Migrate the US instance to the European tenant, and set the instance the US region.

  2. Keep the US tenant and federate Active Directory with both the US and European teanants.

  3. Keep the US tenant, and federate Active Directory with only the European tenant.

  4. Migrate the US instance to the European tenant, and set the instance to the European region.

Answer: A

Question No: 3 – (Topic 1)

You are working in an organization that uses multiple Microsoft Dynamics 365 instances. A large number of users have installed Microsoft Dynamics 365 for Outlook. The users

connect to multiple instances from Outlook; however, they only want to synchronize with one particular instance. There is some confusion as to whether they are synchronizing with the correct instance.

Where should the users review, and possibly change, the synchronizing instance?

  1. in the Configuration Wizard for Microsoft Dynamics 365 for Outlook

  2. in Diagnostics for Microsoft Dynamics 365 for Outlook

  3. in Outlook, in CRM Settings on the File menu

  4. in Outlook, on the CRM tab

Answer: A

Question No: 4 – (Topic 1)

You are a system administrator responsible for maintaining Microsoft Dynamics 365 at your company.

Management wants a new application built that allows them to manage requests for vendors.

You need to use the app designer to build the new application on Microsoft Dynamics 365.

What are three items that can be configured in the app designer? Each correct answer presents a complete solution.

  1. a site map for the new app

  2. a business rule for the new app

  3. a role to be used by the new app

  4. a dashboard for the new app

  5. a workflow for the new app

Answer: A,C,E

Question No: 5 – (Topic 1)

You are the administrator for an organization that uses Microsoft Dynamics 365, which users access through the apps for phones and tablets.

You are planning to introduce a new custom entity, which needs to be read-only on the app but editable when users access Microsoft Dynamics 365 online.

What should you do next?

  1. Enable the entity for mobile, and check the box for read-only in mobile. In the security roles, give the users read and write access to the new entity.

  2. Enable the entity for mobile. Modify the security roles so users have only read access to the new entity.

  3. In the security roles, give users privileges for Microsoft Dynamics 365 for mobile, and give them read access to the new entity.

  4. Enable the entity for mobile and a flag for read-only in mobile. In the security roles, give the users read access to the new entity.

Answer: A

Question No: 6 – (Topic 1)

You are an administrator for an organization that uses Microsoft Dynamics 365.

Your mobile users are often in areas where they do not have Internet access, but they still need to be able to access and edit records through the Dynamics 365 app for mobile phones.

What should you do?

  1. Instruct users to view the needed records prior to entering an area with no Internet access so they can view them through the recent records cache.

  2. Allow users to use Microsoft Dynamics 365 for Outlook, and instruct users on how to configure the offline filters.

  3. Enable the enhanced offline experience in Settings gt; Mobile Offline in Microsoft Dynamics 365 and adjust the Organization data download filter on each of the needed entities.

  4. In the entity settings under Outlook amp; Mobile, configure the Organization data download filter for each of the needed entities.

Answer: B

Question No: 7 – (Topic 1)

You are a technical support specialist for a company that is preparing for a Microsoft Dynamics 365 implementation.

You are responsible for preparing images for multiple devices.

Which two instances require the Microsoft Dynamics 365 App for Outlook to track emails? Each correct answer presents a complete solution.

  1. a Windows 10 laptop for users requiring offline functionality for Microsoft Outlook and Microsoft Dynamics 365

  2. Microsoft Outlook running on a laptop that has a Mac operating system

  3. a tablet running Windows 10 for users that utilize Microsoft Outlook 2016 and Microsoft Outlook folders

  4. a Windows 8.1 laptop for users that utilize Microsoft Outlook Web Access

Answer: A,C

Question No: 8 – (Topic 1)

You work for a large organization that uses Microsoft Dynamics 365.

The organization wants to allow users to install Microsoft Dynamics 365 for Outlook, but users do not have local administrator rights on their computers.

How should Microsoft Dynamics 365 for Outlook be installed for the users who need it?

  1. by using Microsoft System Center Configuration Manager

  2. by configuring a Group Policy on Active Directory

  3. by using the command line on each computer

  4. by using the download link in the Microsoft Dynamics 365 web application

Answer: B

Question No: 9 – (Topic 1)

You are using Microsoft Dynamics 365 online and decide to integrate Microsoft Dynamics 365 with your organization#39;s Yammer instance.

Which three items are needed to integrate Yammer to Microsoft Dynamics 365? Each correct answer presents part of the solution.

  1. Yammer enterprise licenses

  2. system administrator security role or equivalent permissions

  3. service administrator role

  4. verified system administrator privileges for your organization s Yammer account

  5. user management administrator role

Answer: A,B,D

Explanation: https://technet.microsoft.com/en-us/library/dn850385.aspx Prerequisites

->Before your organization can use Yammer in Dynamics 365, your organization needs to buy Yammer enterprise licenses.

->Make sure you have the System Administrator security role or equivalent

permissions in Microsoft Dynamics 365.

->You’ll also need to have verified system administrator privileges for your organization’s Yammer account, plus both the Write Organization and Configure Yammer privileges. If you’re not an administrator, by default these privileges aren’t available, and must be added.

->Install the most recent product updates for Microsoft Dynamics 365.

Question No: 10 – (Topic 1)

You are the system administrator at your organization.

You need to synchronize all customization and users from your production instance to your training instance.

What should you perform to accomplish this goal?

  1. a full copy

  2. a clone

  3. a switch

  4. a minimal copy

Answer: A

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