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Microsoft Dynamics CRM 2016 Sales

Question No: 11 – (Topic 1)

You call a potential customer to discuss one of your company#39;s products. During the call, you discover that the potential customer is uninterested in the product. You need to document the conversation and your decision not to pursue the potential customer any further.

What should you do?

  1. Detail the conversation in a note and attach the note to a lead.

  2. Create a lead, track the activity, and then mark the lead as Disqualified

  3. Create an opportunity, track the activity, and then close the opportunity as Lost

  4. Detail the conversation in a note and attach the note to an opportunity

Answer: B

Question No: 12 – (Topic 1)

You have a Dynamics CRM organization that uses Microsoft SharePoint for document management by using server-side synchronization.

You need to identity which SharePoint actions tan be performed directly from CRM. What should you identify?

  1. Modify the settings of the columns in a SharePoint list.

  2. View the document version history.

  3. Display the documents contained in the SharePoint document library.

  4. Create and manage SharePoint content types-

Answer: C

Question No: 13 – (Topic 1)

You Have a quote named Quote1 that is sent to a customer. The customer approves the quote. You generate an order from Quote 1 You need to identify the status of the order. What should you identify?

  1. Invoiced

  2. Ready

  3. Draft

  4. Canceled

  5. Active

Answer: E

Question No: 14 – (Topic 1)

You recently visited a trade show and you interacted with many potential customers.

As a vendor al the trade show, you receive a CSV file that contains detailed information about the 643 attendees who showed interest in your products.

You need to efficiently and accurately input this information into Dynamics CRM for future use in the sales process.

Which method should you use?

  1. Import the details as new activates.

  2. Import the details as new leads.

  3. Update opportunities to reflect new prospects.

  4. Import the information as part of a solution file.

Answer: B

Question No: 15 – (Topic 1)

Your company wants to integrate the Microsoft Yammer enterprise subscription and the Dynamics CRM organization.

The managers at the company are cornered about potential data from CRM being visible to users who do not have a CRM account.

They want to limit which user can see post in CRM.

In Yammer, you can create a private group named CRM Posts, and you connect CRM to the CRM Posts group.

Users report that they fail to see posts in Yammer that are created in CRM. You need to Identity what prevents the users from seeing the posts

What should you identity?

  1. The users are not added to the CRM Posts group in Yammer. BThe posts are not being shared with the team of the users.

  2. The security role assigned to the users does not provide access to yammer posts

  3. The users are not following any records.

Answer: B

Question No: 16 – (Topic 1)

You have Dynamics CRM organization that has 50,000 contacts in regions around the world.

Your job is to review the records of the contacts from three regions. The contacts in the three regions are managed by different account managers. You work with only one of the regions per day, updating the address information of the contacts in that region.

You need to view only the contacts from a specific region. What should you do?

  1. Follow the contact records.

  2. Add access teams.

  3. Create a dashboard.

  4. Create personal views.

Answer: D

Question No: 17 – (Topic 1)

You have a Dynamics CRM organization that uses server-side synchronization to process email.

A manager requests that you create the mailbox records defined as shown in the following table.

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You need to identify which record will fail to be created. Which record should you identify?

  1. User2

  2. User3

  3. User1

  4. User4

Answer: A

Question No: 18 – (Topic 1)

Your company wants to capture Dynamics CRM-related notes in Microsoft OneNote. You need to configure integration between OneNote and CRM.

What should you configure before you can configure OneNote integration?

  1. Microsoft Yammer integration

  2. server-based Microsoft SharePoint integration

  3. Microsoft Social Engagement

  4. Microsoft Office 365 Groups

Answer: B

Question No: 19 – (Topic 1)

You company employs consultants who bill customers for their time.

You sales team is responsible for selling the consultants time, in addition to selling product licenses.

You need to provide the sales team with the ability to create opportunities, quotes, and invoices for the consultant’s time.

What should you create first?

  1. a product family

  2. a price list

  3. a product bundle

  4. a unit group

Answer: D

Question No: 20 – (Topic 1)

You are viewing the My Open Opportunities view.

You need to update the Rating field for all of the records that have the field set to warm. Also, you must delete all of the values in the Probability field for all the records.

What are two possible ways to edit the data? Each correct answer presents a complete solution.

  1. Export the data as a dynamic worksheet

  2. Export the data to a Microsoft Excel static worksheet

  3. Open the view in Microsoft Excel Online.

  4. Select the records and click Edit.

Answer: C,D

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