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Microsoft Dynamics CRM 2016 Customization and Configuration

Question No: 11 – (Topic 1)

You have a Dynamics CRM organization that contains two business units named Sales and Marketing.

You need to create a team to which you can assign security roles and that can contain users from the Sales business unit

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

  1. Create an owner team that belongs to the Sales business unit.

  2. Create an access team that belongs to the Sales business unit.

  3. Create an access team that belongs to the root business unit.

  4. Create an owner team that belongs to the root business unit.

Answer: A,D

Question No: 12 – (Topic 1)

You have a Dynamics CRM Online organization.

You create an entity named Score to track a player#39;s scores in a game. The ownership of the entity is set to Organization

You need to change the ownership to User or Team. The solution must minimize administrative effort.

What should you do?

  1. Delete the entity and recreate it.

  2. Instruct the Microsoft Office 365 global administrator to use the web client to edit the entity properties.

  3. Use the web client to edit the entity properties.

  4. Use Microsoft SQL Server Management Studio to modify the entity properties.

Answer: A

Question No: 13 – (Topic 1)

You have a Dynamics CRM organization.

Users access CRM from the web and from mobile apps. You plan to add a new entity to the organization.

You need to ensure that the users can see the entity records from the web and from the mobile apps.

What should you do?

  1. Activate the mobile express form.

  2. Configure the mobile express form.

  3. Modify the entity definition.

  4. Enable the users for offline access.

Answer: C

Question No: 14 – (Topic 1)

You receive leads that are generated from your company#39;s website.

Once the leads are in Dynamics CRM, they must be assigned to a specific CRM user based on the city from which the lead came, and then moved to the queue of the user.

You plan to create a workflow to manage the process.

You need to identify which event should be used to trigger the workflow.

  1. Record is assigned.

  2. Record status changes.

  3. Record is created.

  4. Record is deleted.

Answer: C

Question No: 15 – (Topic 1)

You have a Dynamics CRM organization.

Currently, when you create entities and fields, they have a prefix of new_.

You need to ensure that when you create new entities and fields, they have a prefix of Contoso_.

Which two actions should you perform? Each correct answer presents part of the solution.

  1. Change the prefix in the System Settings to Contoso.

  2. Edit the customization prefix field and change the display name to Contoso.

  3. Change the prefix of the publisher associated to the solution to Contoso.

  4. Create a new publisher that has a prefix of Contoso. Associate the new publisher to the exiting solution.

Answer: C,D

Question No: 16 – (Topic 1)

You have a custom entity named Entity1 that has three activated business process flows named BPF2. BPF2. and BPF3,

You need to ensure that BPF2 in visible only to customer service representatives from the web client. What should you do?

What should you do?

  1. Branch the process flow.

  2. Configure security roles.

  3. Edit the process scope.

  4. Rename BPF2 to come before BPF1.

  5. Edit the definition of Entity1.

Answer: B

Question No: 17 – (Topic 1)

You have a Dynamics CRM organization. You enable Manager Hierarchy security.

You have the users shown in the following table.

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You need to identify which actions the Vice President can perform. What should you identify?

  1. Read and update the records owned by Sales Manager. Read and update the records owned by Sales User.

  2. Read and update the records owned by Sales Manager. Read the records owned by Sales User.

  3. Read and update the records owned by Sales Manager. Read the records owned by

    CEO.

  4. Read all of the records in the organization. Edit the records owned by Sates Manager.

Answer: B

Question No: 18 – (Topic 1)

You have a custom entity named Event Registration. Event Registration has a relationship with the contact entity.

You plan to add a field named Contact Phone to Event Registration.

You need to ensure that when a contact is added to an Event Registration record, the phone number of the contact is displayed in the Contact Phone field of the record. If the contact changes, the Contact Phone field must display the new phone number of the contact.

What should you use?

  1. a lookup field

  2. a business rule

  3. entity mapping

  4. a calculated field

Answer: D

Question No: 19 – (Topic 1)

Your company uses Dynamics CRM Online.

You have an entity that has the ownership set to User or Team.

You need to add a drop-down list to the entity. The drop-down list will contain six list items, and will trigger a workflow that has a custom activity.

What should you do?

  1. Use a real time workflow.

  2. Use the trigger option from Microsoft SQL Server.

  3. Add an option set field to the entity.

  4. Add a lookup field to the entity.

Answer: C

Question No: 20 – (Topic 1)

You have a Dynamics CRM organization.

You have a team named Team1. All of the members of Team1 have identical security roles.

A user named User1 has a personal view to display the records owned by Team1. You need to ensure that all the members of Team1 can use the view.

What should you do?

  1. Instruct User1 to assign the personal view to the owner of Team1.

  2. Instruct the owner of Team1 to configure the filter criteria.

  3. Instruct User1 to assign the personal view to Team1.

  4. Instruct User1 to configure the filter criteria.

Answer: C

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