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Topic 1, Volume A

Question No: 81 – (Topic 1)

Which of the following roles in Service Design is responsible for delivering a particular service within the agreed service levels and also acts as the counterpart of the Service Level Manager when negotiating OLAs?

  1. The Service Design Manager

  2. The Service Level Manager

  3. The Service Owner

  4. The Service Catalogue Manager

Answer: C

Question No: 82 – (Topic 1)

Your organization mainly focuses on the production of bicycles for selling it around the world. In addition to this, the organization also produces scooters. Management wants to restrict its line of production to bicycles. Therefore, it decides to sell the scooter production department to another competitor. Which of the following terms best describes the sale of the scooter production department to your competitor?

  1. Corporate restructure

  2. Divestiture

  3. Rightsizing

  4. Outsourcing

Answer: B

Question No: 83 – (Topic 1)

Which of the following stages of the Forrester#39;s IT Governance Maturity Model describes that the IT governance processes are applied across the enterprise where all business units/entities conform to the same set of IT governance processes, and IT investment decisions are based on the enterprise view?

  1. Stage 3-Consistent

  2. Stage 4-Best practices

  3. Stage 1-Ad hoc

  4. Stage 2-Fragmented

Answer: A

Question No: 84 DRAG DROP – (Topic 1)

Drag and drop the various architecture domains for TOGAF at the appropriate places.

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Answer:

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Question No: 85 – (Topic 1)

Which of the following external factors complicate the notion of business-IT for achieving strategic alignment? Each correct answer represents a complete solution.

Choose all that apply.

  1. Resource limitations

  2. Economic and regulatory changes

  3. World region changes and events

  4. Market changes

Answer: B,C,D

Question No: 86 – (Topic 1)

You work as a project manager for BlueWell Inc. There has been a delay in your project work that is adversely affecting the project schedule. You decided, with your stakeholders#39; approval, to fast track the project work to get the project done faster. When you fast track the project which of the following are likely to increase?

  1. Costs

  2. Risks

  3. Human resource needs

  4. Quality control concerns

Answer: B

Question No: 87 – (Topic 1)

Which of the following IT governance frameworks provides governance of IT investments, produced by the IT Governance Institute (ITGI), and is a formal statement of principles and processes for IT portfolio management?

  1. VMM

  2. Val IT

  3. Risk IT

  4. COBIT

Answer: B

Question No: 88 – (Topic 1)

In which of the following phases of the SDLC does the software and other components of the system faithfully incorporate the design specifications and provide proper documentation and training?

  1. Design

  2. Initiation

  3. Programming and training

  4. Evaluation and acceptance

Answer: C

Question No: 89 – (Topic 1)

Which of the following essential elements of IT Portfolio Investment Management enables portfolio managers to include or exclude investments, change start and end dates, adjust budgets and reevaluate priorities?

  1. Integrated Capability

  2. Portfolio Planning Analysis

  3. Portfolio What-If Planning

  4. Portfolio Management

Answer: C

Question No: 90 – (Topic 1)

The entry points to Service Strategy are referred to as quot;the Four Psquot;. They identify the different forms a service strategy may take. Which of the following is a correct list of the #39;Four Ps#39;?

  1. People, Products, Partners, and Profit

  2. People, Potential, Products, and Performance

  3. Potential, Preparation, Performance, and Profit

  4. Perspective, Position, Plan, and Pattern

Answer: D

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