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Pro: UABCrading to Windows 7 MCITP Enterprise Desktop Support Technician

Question No: 11

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise.

ABC.com contains a Sales department. Some of the Sales staff are based full time in the office and use desktop computers. ABC also employs Sales staff who work mainly out of the office and use portable laptop computers.

The roaming Sales staff use DirectAccess connections to connect to a server in the office named ABC-SRV10.

ABC.com hires a new Sales person named Mia Hamm. Mia will be a roaming Sales person and so will work mainly out of the office. She will need to be able to use DirectAccess to connect to ABC-SRV10.

You are configuring a new Windows 7 Enterprise laptop computer for Mia.

What do you need to do to enable the computer to connect to ABC-SRV10 using a DirectAccess connection?

  1. Install a computer certificate on ABC-SRV10.

  2. Configure a new VPN connection on the laptop.

  3. Join the domain and install a computer certificate on the laptop.

  4. Configure a static IP address on the laptop.

Answer: C

Question No: 12

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise.

A user plugs his portable mp3 player into his computer and installs a third-party program that consists of a media player and drivers for the mp3 player.

Other users who use the computer complain that all media files now open using the third- party software.

How can you configure the computer to use Windows Media Player to open media files? (Choose two. Each answer represents a complete solution)

  1. Uninstall the third-party software using Programs and Features in Control Panel.

  2. Open Windows Media Player. Click File gt; Open then browse to a media file.

  3. Open Folder Options in Control Panel and configure the appropriate settings.

  4. Configure the Set your default programs settings in the Default Programs applet in Control Panel.

Answer: A,D

Question No: 13

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. The ABC.com network consists of a main office and a branch office. The two offices are connected using a VPN connection.

You are using a desktop computer named ABC-Tech01 in the main office.

You receive reports from a user in the branch office that his computer is running slowly. The user reports that Task Manager is showing that his processor usage is high when his computer is running slowly.

How can you view what processes are using the most processing power on the branch

office computer from ABC-Tech01.

  1. Open Task Manager on ABC-Tech01 and select Resource Monitor.

  2. Run the Systeminfo command on ABC-Tech01.

  3. Run Performance Monitor on ABC-Tech01.

  4. Run the Net Use command on ABC-Tech01.

Answer: C

Question No: 14

You work as the administrator of the ABC.com network consisting of a single Active Directory domain spread over two sites, a main office and a branch office. The two offices are connected by a slow WAN connection.

All servers on the network run Windows Server 2008 and all client computers run Windows 7 Enterprise. The main office contains two domain controllers named ABC-DC1 and ABC- DC2. The main office domain controllers are configured as Global Catalog servers.

The branch office contains a domain controller named ABC-DC3.

Users in the branch office report that it takes a long time to log on to their computers. How can you reduce the time it takes to log on to the branch office computers?

  1. Configure BranchCache in Hosted Mode on ABC-DC3.

  2. Configure ABC-DC3 as a Global Catalog server.

  3. Enable Universal Group Membership caching on ABC-DC3.

  4. Configure DirectAccess on ABC-DC1.

Answer: C

Question No: 15

You work as a desktop technician at ABC.com. The network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. Most client computers have been migrated to Windows 7 Professional. However, some client computers still run Windows XP Professional.

The Network Discovery Feature has been enabled on the servers and the Windows 7 Professional client computers. All servers and Windows 7 client computers are now displayed on the network map. You notice that that the Windows XP client computers do not appear on the map.

How can you ensure that all the client computers are displayed on the network map?

  1. You should install the Link Layer Topology Discovery (LLTD) Responder on the Windows XP Professional client computers.

  2. You should enable File and Printer Sharing on the Windows XP Professional computers.

  3. You should enable the Computer Browser service on the Windows XP Professional computers.

  4. You should enable the Workstation service on the Windows XP Professional computers.

Answer: A

Question No: 16

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise.

You use a desktop computer named ABC-Tech01. You have a Virtual Hard Disk (VHD) on a portable external hard drive. The VHD has Windows 7 Ultimate installed.

You need to copy some files to the VHD file. You connect the external hard drive to ABC- Tech01 and use Windows Explorer to copy the files to the external hard drive. You discover that the files are on the external hard drive but they are not part of the VHD file.

How can you add the files to the VHD file?

  1. Open Disk Management and import the VHD file.

  2. Open Disk Management and initialize the external hard drive file.

  3. Right click on the VHD and select Extract. Specify a location to extract the files to.

  4. Use the Diskpart utility to attach the VHD file.

Answer: D

Question No: 17

You work as a desktop technician at ABC.com. The network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise.

You receive reports from users with portable computers saying that their computers are connecting to a nearby shopping center wireless network when they are in a certain part of the building.

How can you ensure that the portable computers connect to the company network when they are in range of the company wireless network?

  1. You should enable SSID broadcasting for the company wireless network.

  2. You should apply a Wireless Network Policy to specify the company wireless network as the preferred network.

  3. You should configure the company wireless network as an Ad Hoc network.

  4. You should configure the Network authentication for the company wireless network to Open.

Answer: B

Question No: 18

You work as the network administrator at ABC. The network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008 and all client computers run Windows 7 Professional.

All servers have static IP addresses. All client computers are desktop computers configured as DHCP clients.

ABC hires a new desktop technician named Mia Hamm. ABC company security policy states that desktop technicians should not have user accounts in the Domain Admins group.

Mia needs to be able to administer the desktop computers. She must also be able to view the DHCP server configuration and DHCP leases. You add Mia’s user account to the local Administrators group on the desktop computers.

Mia can successfully administer the desktop computers. However, she reports that she is unable to view the DHCP server. You verify that the DHCP Management snap-in is

available on her computer.

What should you do to enable Mia to view the DHCP server configuration whilst minimizing her administrative privileges?

  1. Add Mia to the DHCP Administrators group.

  2. Add Mia to the local Administrators group on the DHCP server.

  3. Configure the DHCP Management snap-in to run as a member of the Domain Admins group.

  4. Add Mia to the DHCP Users group.

Answer: D

Question No: 19

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Professional.

ABC.com contains a Development department. The Development department users create custom software applications for use by ABC.com staff and customers.

The developers create a custom application named ABC-App1. All ABC.com domain users require ABC-App1 to be installed on their computers. The settings for ABC-App1 are stored under the Local User portion of the registry. ABC.com users install the application by copying the application from a network share, running the application installer then manually configuring the registry.

You receive reports from a number of users that ABC-App1 is not functioning correctly. You discover that the registry settings are not configured correctly.

How can you ensure the ABC-App1 functions correctly on user computers and that future installations function correctly?

  1. Log in to each computer as Administrator and configure the correct registry settings.

  2. Configure the correct registry settings under the user logins.

  3. Configure the local security policy on the computers with a custom administrative template that contains the correct registry settings.

  4. Deploy a Group Policy Object to the computers with a custom administrative template that contains the correct registry settings.

Answer: D

Question No: 20

You work as a desktop technician at ABC.com. The ABC.com network consists of a single Active Directory domain named ABC.com. All servers on the network run Windows Server 2008. All client computers run Windows 7 Enterprise.

You use a Windows 7 desktop computer named ABC-Tech01. Other desktop technicians also use ABC-Tech01.

You are concerned about the safety of confidential data stored on the hard drive of ABC- Tech01. You create an Encrypting File System (EFS) recovery key and certificate so you can encrypt the confidential data. You want to ensure that you can open all files on the computer that are encrypted using EFS.

How would you ensure that you can open the encrypted files?

  1. Add a data recovery agent in the local computer policy.

  2. Add your user account to the Backup Operators group on ABC-Tech01.

  3. Add your user account to the local Administrators group on ABC-Tech01.

  4. Take ownership of the encrypted files.

Answer: A

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