[Free] 2017(Sep) CollectDumps Testinsides Cisco 600-460 Dumps with VCE and PDF 21-30

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Implementing and Supporting Cisco Unified Contact Center Enterprise

Question No: 21

Which option lists the minimum extended call variables that are needed for Cisco Unified Customer Voice Portal Agent Greetings?

  1. user.ToExtVXML, user. app_media_lib, user.input_type

  2. user.microapp.ToExtVXML, user.microapp.app_media_lib, user.microapp.input_type

  3. user.microapp.FromExtVXML, user.microapp.app_media_lib, user.microapp.input_type

  4. user.microapp.ToExtVXML, user.microapp.app.media_Server, user.microapp.locale

  5. user.microapp.FromExtVXML, user.microapp.app.media_Server, user.microapp.input_type

Answer: B

Question No: 22

Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

  1. agent device, network VRU, ringtone, error

  2. ICM dialed number, network VRU, ring back, error

  3. agent device, CUCM VRU, ringtone, survivability

  4. ICM dialed number plan, network VRU, ringtone, error

  5. agent device, network VRU, ringtone, survivability

Answer: A

Question No: 23

What must be enabled when configuring voice gateways to support SIP dialers?

  1. 100rel

  2. signaling forward unconditional

  3. 200rel

  4. signaling forward 100

Answer: A

Question No: 24

Refer to the exhibit.

Collectdumps 2017 PDF and VCE

In Cisco Unified Contact Center Enterprise Outbound Option when configuring Transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

  1. Send to VRU node

  2. Queue to Skill Group node

  3. Translation Route to VRU node

  4. Go to Script node

  5. Route Select node

Answer: A,C

Question No: 25

In the Cisco Contact Center Enterprise solution, which process is responsible for peer-to- peer synchronization?

  1. ccagent

  2. mds

  3. router

  4. opc

Answer: B

Question No: 26

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

  1. Courtesy Callback

  2. recording a .wav file

  3. FTP a file

  4. Emergency Contact Center closure

  5. agent whisper

  6. IVR Outbound option

  7. agent greeting

Answer: A,B,C

Question No: 27

What is the semantic meaning of the RouterCallKeyDay variable?

  1. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

  2. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from quot;Mondayquot; to quot;Tuesdayquot;.

  3. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

  4. It represents a sequence number used for ordering rows for the same call.

  5. It represents a string that corresponds to a Globally Unique Call Identifier.

Answer: A

Question No: 28

Refer to the exhibit.

Collectdumps 2017 PDF and VCE

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

  1. The call that traversed through the A path.

  2. The call that traversed through the B path.

  3. The call that traversed through the C path.

  4. The call that traversed through the D path.

Answer: A

Question No: 29

A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error quot;403 forbiddenquot;. What is the possible cause?

  1. Toll Fraud security is not configured correctly.

  2. Gateway cache requires a reset.

  3. Gateway IP has been blacklisted.

  4. IP address trust has not been configured.

Answer: A

Question No: 30

Which two actions are needed to enable VXML application detail reporting? (Choose two.)

  1. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.

  2. Set user.vxml_detail_rpt.rpt_Serv to value 1.

  3. Set user.vxml_detail_rpt.rpt_Serv to value 0.

  4. Enable Report Data Exclusive Filtering.

  5. Enable reporting for CVP VXML Server as well as VXML Application detail.

Answer: A,E

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