[Free] 2017(Sep) CollectDumps Testinsides Cisco 600-455 Dumps with VCE and PDF 21-30

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Designing Cisco Unified Contact Center Enterprise (UCCED)

Question No: 21

Refer to the exhibit.

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Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element. The customer needs to record all agent conversations with callers. What is the minimum average handle time needed to determine how many recording ports are required?

  1. 290.0 seconds

  2. 259.5 seconds

  3. 146.9 seconds

  4. 117.5 seconds

Answer: C

Question No: 22

Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

  1. You must dedicate a voice gateway for VXML browser sessions.

  2. You must configure Cisco Unified Border Element as media pass flow-around mode.

  3. You must configure Cisco Unified Border Element as media pass flow-through mode.

  4. You must use box-to-box Cisco Unified Border Element redundancy.

Answer: C

Question No: 23

In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. Which option is the recommended configuration (AW type) for these two machines?

  1. 1 – Primary Distributor AW, 1 – Secondary Distributor AW

  2. 1 – Primary Distributor AW, 1 – Client AW

  3. 1 – Secondary Distributor AW, 1 – Client AW

  4. 2 – Client AWs

  5. 2 – Secondary Distributor AWs

  6. 1 – Primary Client AW, 1 – Secondary Client AW

Answer: A

Question No: 24

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

  1. SIP call control messages

  2. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)

  3. service control

  4. device and call monitoring

  5. subscription control

  6. device and call control

Answer: B,D,F

Question No: 25

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

  1. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

  2. The high priority queue for the private network should be granted 90 percent of total available bandwidth.

  3. The high priority queue for the private network should be granted 75 percent of total available bandwidth.

  4. The high priority queue for the private network should be granted 65 percent of total available bandwidth.

  5. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.

  6. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.

Answer: A,B,E

Question No: 26

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

  1. SIP REFER label and SigDigits

  2. SIP REFER with ICM router requery

  3. SIP REFER with ICM script Send To VRU node

  4. SIP REFER with custom SIP header

  5. SIP REFER with routing label quot;rfxxxxquot; and standalone Cisco Unified CVP with ICM Lookup label

  6. SIP REFER with ECC variable user.sip.transfer

Answer: A,C,D

Question No: 27

Refer to the exhibit.

Collectdumps 2017 PDF and VCE

In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?

  1. the local CTI port dialed number

  2. the remote CTI port dialed number

  3. agent PSTN number (accessible from CUCM/GW)

  4. agent ID

  5. agent reservation script dialed number

Answer: A

Question No: 28

Which three statements about Courtesy Callback are true? (Choose three.)

  1. Courtesy Callback reduces the time callers have to wait in a queue.

  2. Courtesy Callback enables Cisco Unified Communication Manager to offer callers (who meet your criteria) the option to receive a courtesy callback by the system instead of waiting in the queue.

  3. The caller who has been queued by Cisco Unified Communication Manager can hang up and subsequently be called back when an agent is close to becoming available (preemptive callback).

  4. Courtesy Callback does not change the time a customer must wait to be connected to an agent.

  5. If the caller decides to be called back by the system, they leave their name and the time they want to be callback.

  6. You can schedule a callback for a specific time.

  7. Courtesy Callback is supported only with Cisco Voice Gateway.

  8. Courtesy Callback is not allowed with Agent Request API.

Answer: A,D,G

Question No: 29

Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

  1. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.

  2. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four-each outbound port is equivalent to four agents on the peripheral gateway.

  3. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33-each outbound port is equivalent to 1.33 agents on the peripheral gateway.

  4. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15-each outbound port is equivalent to 15 agents on the peripheral gateway.

Answer: C

Question No: 30

In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

  1. after a supervisor has started monitoring a call

  2. after a supervisor has barged into a call

  3. after a supervisor has selected a talking agent for monitoring

  4. after a supervisor has conferenced into a call

  5. after a supervisor has transferred the call

Answer: B

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