[Free] 2017(Aug) CollectDumps Passguide Cisco 500-052 Dumps with VCE and PDF 21-30

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Deploying Cisco Unified Contact Center Express

Question No: 21

What is the minimum package that is required to develop a Cisco Unified Intelligence Center custom report for a Cisco Unified Contact Center Express deployment?

  1. Cisco Unified Intelligence Center Standard

  2. Cisco Unified Intelligence Center Premium

  3. Cisco Unified CCX Enhanced

  4. Cisco Unified CCX Premium

Answer: B

Question No: 22

What are the peripheral variables in the Set Enterprise Call Info step related to?

  1. call variables

  2. custom variables

  3. script parameters that are passed from the application configuration

  4. ECC variables

Answer: A

Question No: 23

What

is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?

A. 200

B. 400

C. 300

D. 150

Answer: C

Question No: 24

Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)

  1. Write Document

  2. Place Call

  3. Send HTTP Response

  4. Cache Document

  5. Create URL Document

Answer: C,D

Question No: 25

What enables you to monitor past agent seat license usage?

  1. the traffic analysis historical report

  2. the port and agent seat utilization historical report in Cisco Unified Intelligence Center

  3. the overall Cisco Unified CCX statistics in Cisco Unified Real-Time Monitoring Tool

  4. the port-monitoring tool in Cisco Unified Real-Time Monitoring Tool

Answer: B

Question No: 26

You are designing a Cisco Unified Contact Center Express system with these four requirements

  • 250 configured agents

  • a maximum of 150 agents that are logged in at any time

  • 30 agents that are able to make outbound calls

  • 20 agents that are able to answer emails

How many premium seats should you purchase?

A. 150

B. 200

C. 180

D. 250

Answer: A

Question No: 27

Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?

  1. Cisco Unified Communications Manager server

  2. DNS server

  3. NTP server

  4. SMTP server

Answer: D

Question No: 28

InCisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

  1. The variable can be used to pass data to and from VoiceXML applications.

  2. The value for that variable is defined by the calling application.

  3. The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration

  4. The variable can be used to pass data to and from subflows.

  5. The variable can be used in conditional steps.

Answer: B

Question No: 29

Which statement is true about the ability to look up customers in Cisco Context Service?

  1. Exactly one customer object is returned, based on the search parameters that are provided

  2. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.

  3. An array of customer objects is returned, based on the search parameters that are provided.

  4. Cisco Context Service does not provide the ability to look up customers.

Answer: C

Question No: 30

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine quot;Java out of memoryquot; crash? (Choose three )

  1. Collect the thread dump for Cisco Unified CCX Engine

  2. Check to see if the customer has installed any third party applications

  3. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

  4. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool

  5. Talk to the customer about the deployment and usage pattern.

  6. Check the Cisco Unified CCX Serviceability Control Center

Answer: C,D,E

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